SHIPPING & returns

 

SHIPPING

Each item description will specify the date in which items will be shipped. Shipping services and costs are outlined below:

  • Standard UK Shipping is 3-5 working days from specified shipping date. (Free)

  • International Worldwide Shipping is 10-14 working days from specified shipping date (£10)

EXCHANGES & REFUNDS

  • Exchanges can be made within 21 days of purchase.

  • You must notify us within 14 days of purchase if you want a refund.

  • To initiate an exchange or refund, email enquiries@semplelondon.com detailing your name, order number, the garment you wish to exchange and your desired garment size and style.

  • You will receive a response within 48hrs explaining your options, stock availability and the full exchange procedure.

  • Please note when requesting an exchange that your desired size, style or colour choice may not be guaranteed as all items are produced in small quantities and may be limited edition. If your exchange choice is unavailable you will be issued store credit, which will expire 30 days after the issue date.

  • Before initiating an exchange/refund, please ensure that the garment is in an unworn/ re-saleable condition with ALL tags intact. Garments are to be void of marks or discrepancies including but not limited to: Makeup, fake tan, paint, pen, juice, food etc.

  • Items that do not fall into the above category will be refused and will be found on your doorstep within 5-7 working days.

FAULTY ITEMS

Due to the nature of individual computer devices/screens, colours of garments may appear a slightly different shade to what they actually are.

  • All items are thoroughly inspected and carefully packaged to insure all garments remain of a high quality upon arrival.

  • In the unlikely scenario that your garment has a fault, email us within 21 calendar days at enquiries@semplelondon.com detailing your name, order number, the garment you wish to exchange and your desired garment size and style.

  • You will receive a response within 48hrs explaining your options, stock availability and the full exchange procedure.

  • Please ensure your return contains the necessary garment in original packaging, a completed exchange form (sent to you via email) and a kiss goodbye.

  • FOR ALL EXCHANGES IN THE UNITED KINGDOM, WE ARE TO BE NOTIFIED AT ENQUIRIES@SEMPLELONDON.COM WITHIN 21 CALENDAR DAYS FROM SHIPPING DATE. GARMENTS ARE TO BE RETURNED WITHIN 30 CALENDAR DAYS FROM SHIPPING DATE.